Shipping policy

CHRISTMAS DELIVERY - To ensure Christmas delivery, please place your order by midday on Monday, 22nd December (Please note that we cannot be held responsible for any delays that occur after items have been dispatched.)

Orders placed after 23rd December 2025, will ship from 5th January 2026.

Free UK shipping on orders over £1,000 delivered to mainland UK. Website purchases only. Does not apply to custom quotes.

**Please note – All International orders will be shipped on a DAP service “Delivery at Place” meaning that all taxes incurred when importing to the country of destination must be paid by the buyer or the recipient.** Shipping times are also taking longer than usual.

We dispatch over 95% of online orders on the next working day to when they were placed, however lead times may be longer during busy periods.

Longer dispatch lead times apply to manufactured items or items specified as required to be ordered from a supplier (such as 'custom' items' - made specifically for a customer. Further information is available on the relevant product pages.

Products will be delivered Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement).

Please notify us of any delivery obstructions and ensure that the delivery area is clear.

Pallet deliveries are normally curb-side drop only (special arrangements for alternative delivery can be made upon written/email request).

All deliveries must be signed for on delivery and deliveries must be checked upon receipt.  Any damages or discrepancies must be notified within 24 hours of receipt of order.

We will endeavour to honour specific delivery dates upon request.

We cannot entertain any claim for compensation arising from late delivery due to a third party carrier.