Returns Policy

Before sending anything back to us, you must complete a return request using the form below.

This helps us process your return quickly and ensures we have a record of your request. Please include your order number (or a copy of your invoice) with all returned goods.

Standard Returns

We offer returns on eligible items within 28 days of receipt.

To qualify for a refund under our standard returns policy, goods should:

Be returned within 28 days of delivery.
Be complete with all parts and accessories.
Be returned in a clean and resalable condition.
Include the original packaging wherever possible.

We reserve the right to reduce or refuse refunds where goods have been used, damaged, altered, or returned incomplete.

Built-to-Order and Custom Products

Many items of Pullum-branded gym equipment are manufactured to order.

Custom-made, bespoke, personalised, or built-to-order products may not be eligible for cancellation or return once production has commenced.

If you are unsure whether a product is made-to-order, please contact us before placing your order.

Additional Rights for UK and EU Consumers

Nothing in this policy affects your statutory rights.

Consumers in the UK and the European Union may have additional legal cancellation rights depending on the nature of the goods purchased.

For eligible products, customers may have the right to cancel their purchase within 14 days of receiving the goods. To exercise this right, please use the Withdrawal Request button below and provide your name and order number.

Certain products are exempt from these cancellation rights, including goods made to the customer's specifications or clearly personalised.

Return Address

Pullum Sports

Unit 2, Greaves Way
Stanbridge Road
Leighton Buzzard
LU7 4UB

United Kingdom

Tel: 01582 560555